⚡ Live Chat Software, Made in the UK 🇬🇧

Live Chat Software
for your business.

Give your team a single inbox to manage every web conversation — and step in the moment a customer needs a human.

Start Your Free Trial
14 Days Free No Credit Card No Contract
Human requested — Visitor A14992
Sarah R. is joining the conversation
Visitor - A14992
Online · Web Chat
Moe (Bot)
Hi there! How can I help you today?
It's urgent — can I speak to someone please?
Moe (Bot)
Of course — let me connect you with the team right now.
Sarah R. joined the conversation
Sarah R. (Agent)
Hi! I'm Sarah — happy to help sort this out. Can you give me your order number?
Reply as Sarah R...
Sarah R.
James M.
Amy L.

Direct integrations with the tools you already use

HubSpotAirtableSalesforceWhatsAppZapierOpenAIFacebookCalendlySlackZoho
Unified Inbox

Every conversation, one place.

Web chat, WhatsApp and Facebook Messenger — all landing in a single inbox your whole team can work from.

SR
Search...
All 5
Open
Mine
Visitor - A149922m
Urgent question about my order
Web2
Visitor - A150238m
How do I connect HubSpot?
WhatsApp
Visitor - A1523014m
Still waiting on a reply about...
Facebook
Visitor - A1545122m
Thanks, really helpful!
Web
Visitor - A1560231m
Do you have a free plan?
WhatsApp
Visitor - A14992
Online · Web Chat
TODAY
🤖 BOT ASSIGNED THIS CONVERSATION · 20m ago
Moe (Bot)
Hi there! How can I help you today?
It's urgent — can I speak to someone please?
Of course — connecting you with the team now.
👤 SARAH R. JOINED THE CONVERSATION · 12m ago
Hi! I'm Sarah — happy to help sort this out right now.
Type your message...
DetailsSummary
User Information
NameVisitor A14992
CityLondon
Country🇬🇧 UK
Labels
UrgentActive
Conversation historyVisitor profilesOne-click replyAgent transferAuto routingCanned responses
3
2
1
Manage all channels in one inbox
Web chat, WhatsApp and Facebook — all handled from a single, organised inbox.
Quick replies
/thanks — Thank you for contacting us
/hours — Our opening hours are...
/price — Our plans start from £29/mo
Reply faster with canned responses
Save your most-used replies and send them in one click. Faster responses, consistent answers.
Visitor context
Last page/pricing
Visit #3rd visit
Location🇬🇧 Manchester
SourceGoogle Ads
📄 Viewed pricing 2 min ago
See visitor context instantly
Know which page they're on, how many times they've visited, and where they came from — before you say hello.
Live Chat & Human Handover

Your bot works the queue. Your team provides the human touch.

Hello Moe combines AI chatbot automation with live chat handover, so your team only steps in when it matters. Your AI qualifies leads 24/7, and the moment a human touch is needed, the switch is instant — with full context and no repeating themselves.

Start Your Free Trial
Hello Moe
Hello Moe
Monday, 24 February
Moe
I'm not sure about that. Give me a moment and I'll connect you to a member of the team.
Moe
What is your name?
Mark has joined the conversation
Paul
Mark
Hi Paul, I can provide more info on our custom integrations. Which CRM platform are you using?
Salesforce
Visitor arrives
Moe greets the visitor and starts qualifying
Bot qualifies
Collects details, answers FAQs, routes by intent
Handover triggered
Customer asks for help, or agent jumps in
Agent takes over
Full context, no repetition — picks up mid-conversation
After hours? The bot keeps going. Your team wakes up to qualified leads, not missed conversations.
AI Co-Pilot for Your Team

AI isn't just for your customers.

Every agent gets an AI co-pilot built into their inbox. Draft a reply, rewrite it in a more professional tone, or generate a response from scratch — in one click. Your team responds faster, sounds sharper, and handles more conversations without breaking a sweat.

Agent's draft
"yeah we can do that, just send us an email and someone will sort it"
AI suggestion
Absolutely — we can arrange that for you. Please send your details to support@hellomoe.co.uk and a member of the team will be in touch within 1 business day.
Rewrite
Polish any reply before you send it
AI Draft
Generate a full response from context
Tone Adjust
Formal, friendly or straight to the point
Visitor - A14992
Asking about pricing
Sales
Sarah R.
Support
James M.
Smart department routing
Automatically route conversations to the right agent or team based on topic, keyword or source.
Agent's draft
"yeah just send an email"
✦ Rewrite
Tone
AI suggestion
Please email support@hellomoe.co.uk and we'll be in touch within 1 business day.
AI co-pilot for every agent
Rewrite, adjust tone or generate a reply from scratch — in one click. Your team always sounds on point.
Can I speak to someone please?
Connecting you now...
Sarah R. joined the conversation
Hi! I'm Sarah — happy to help 👋
Seamless bot-to-human handover
When a customer asks for a human, the bot steps aside and your agent picks up with full context — instantly.
Agent Analytics

Know exactly how your team is performing.

Track response times, resolution rates and customer satisfaction scores for every agent. Spot bottlenecks before they become problems — and give your team the feedback they need to improve.

First response time
See average response times per agent, per day, per channel.
Resolution rate
Track how many conversations each agent resolves without escalation.
CSAT scores
Customer satisfaction ratings tied to individual agents and conversations.
Agent Performance
Last 7 days
Month
1m 42s
Avg. first response
94%
Resolution rate
4.6
CSAT average
Agent
Chats
Resolved
CSAT
Sarah R.
47
96%
4.8 ★
James M.
38
92%
4.5 ★
Amy L.
29
89%
4.3 ★
Routing & Performance

The right person, every time.

Set rules that automatically route conversations to the right team member. Set SLAs so response times stay consistent — and get reporting that shows exactly how your team is performing.

Maintain SLAs
Set response time targets and make sure no conversation slips through.
Visitor - A1499230m
Hello, I reached out yesterday...
🇬🇧 London, UK
Visitor - A1502320m
Checking enterprise pricing...
🏴󠁧󠁢󠁳󠁣󠁴󠁿 Edinburgh, UK
Visitor - A152305m
Quick question about delivery...
🏴󠁧󠁢󠁷󠁬󠁳󠁿 Cardiff, UK
Performance reporting
Detailed agent reports to help you coach and improve your team.
CSAT
4.6
Average
4100
555
323
112
100
★★★★
Assignment rules
Automatically route chats to the right person, every time.
Conversation Threshold
Max chats per agent simultaneously
30
SLA Timer
Target reply time to visitors
5 min
Auto Close Duration
Inactive conversations closed after
30 min
Field Visibility
Fields shown in list by default
100
How To Get Started

From sign-up to live in four steps

No developers. No long setup. No stress — just your first bot live and talking to customers.

1

Pick a template

Dozens of industry-specific templates ready to go, or build your own flow from a blank canvas — both are equally simple.

2

Customise your flow

Use the drag-and-drop builder to create your conversation. Add questions, menus, buttons — no code required.

3

Connect your tools

One-click integrations with HubSpot, Calendly, Slack, Salesforce and more. Your CRM stays up to date automatically.

4

Go live

Paste one snippet on your website. Your bot starts talking to visitors immediately — you wake up to qualified leads.

Start Your Free Trial14 days free · No credit card · No contract
⚡ Start Free Today

Turn your website into a conversation machine.

Join businesses already using Hello Moe to capture more leads, support customers 24/7 and grow without adding to their team.

Start Your Free Trial
14 Days FreeNo Credit CardNo Contract