Legal

Cookie Policy

Last updated: 1 May 2025  ·  Hello Moe Ltd  ·  Company No. 12591434

1

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners.

Similar technologies include web beacons, pixels, local storage, and session storage. In this policy, we use the term "cookies" to refer to all such technologies collectively.

2

How We Use Cookies

We use cookies for the following purposes:

  • To make our website and platform work — some cookies are essential for you to log in, navigate pages, and use features
  • To remember your preferences — so you don't have to re-enter information each time you visit
  • To understand how people use our site — analytics cookies help us see which pages are popular and how visitors move around the site
  • To measure the performance of our marketing — where you have consented, marketing cookies help us understand whether our advertising is effective

We will only place non-essential cookies on your device with your consent, which we request via our cookie banner when you first visit our site.

3

Types of Cookies We Use

CategoryCookiePurposeDuration
Strictly NecessarySession cookiesKeeps you logged in and maintains your session on the platformSession
Strictly NecessaryCSRF tokenSecurity cookie that protects against cross-site request forgery attacksSession
Strictly NecessaryCookie consentStores your cookie preferences so we don't ask again12 months
AnalyticsGoogle Analytics (_ga, _gid)Tracks how visitors use our site — pages visited, time spent, traffic sources. Data is anonymised where possible.Up to 2 years
AnalyticsHotjarRecords session heatmaps and user behaviour to help us improve usabilityUp to 1 year
MarketingThird-party ad pixelsUsed to measure the effectiveness of advertising campaigns and to show relevant adsUp to 90 days

Strictly necessary cookies do not require your consent as they are essential for the site to function. All other cookies are only placed with your explicit consent.

4

Third-Party Cookies

Some cookies on our site are set by third parties whose services we have embedded in our pages, including Google Analytics, Hotjar, and Stripe. We do not control third-party cookies and recommend reviewing their privacy policies directly.

5

Managing Your Preferences

When you first visit our website, a cookie consent banner will appear allowing you to accept or decline non-essential cookies. You can change your preferences at any time via the "Manage Cookies" link in our website footer.

To control cookies via your browser:

  • See what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies
  • Delete all cookies when you close your browser

Browser guides: Chrome  ·  Firefox  ·  Safari  ·  Edge

To opt out of Google Analytics across all websites: Google Analytics Opt-out Add-on.

6

Changes to This Policy

We may update this Cookie Policy from time to time. We recommend checking this page periodically to stay informed about how we use cookies.

7

Contact

If you have any questions about our use of cookies, please contact us:

Hello Moe Ltd

71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ

Email: help@hellomoe.co.uk

You also have the right to complain to the ICO: ico.org.uk

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